Axiom EPM

Services

A 100% success record doesn’t happen by chance. Discover how our customer-focused approach, experience and knowledge combine to create market-leading service.

Axiom EPM​ Services

Here's how you come first

PUTTING CUSTOMERS FIRST

At Axiom Software, responsiveness to customer needs is pivotal to everything we do. We take great pride in both our 100% implementation success record and our #1 satisfaction ratings from third party analysts. This commitment to putting customers first was crucial in Axiom achieving Challenger status in Gartner’s coveted Magic Quadrant review.

From rolling organisation-wide budgets through to profitability analysis for individual product/service lines, we recognise that all performance management solutions are mission-critical for our clients. We strive to deliver in every phase of our partnership to drive client success. 

"The people we've worked with at Axiom Software have experience in finance, specifically within the financial services industry. They truly understand our business and they speak our language."
Jennifer Meyers
CFO, Westerra Credit Union

EXPERIENCE

Building and maintaining a 100% implementation success record does not happen by accident. It demands detailed knowledge of how the software is put to work in the field, along with deep insight into what our customers are seeking to accomplish.

All our service professionals have extensive expertise in performance management best practice and in the nuances of the industries we serve. Our consultants have held FP&A leadership positions and have extensive experience building financial plans, managing budgets and reporting to stakeholders throughout organisations. With a skill set spanning business intelligence, project management and sophisticated report writing, you won’t find a junior implementation team here.

INDUSTRY AND SOLUTION KNOWLEDGE

To ensure all customer needs are met, we only bring on board the very best people in terms of specialist skills and experience – often recruiting directly from within the industries we serve. If you are looking for solutions related to long-range planning, budgeting, cost accounting, profitability analysis and reporting, our in-house domain experts ensure you receive the best possible service available anywhere in the market.
"Because Axiom understands hospitals and the way we work, we implemented the solution in record time. It was great to have a team that understood our language."
Scott Casler
Director of Finance, LHP Hospital Group
"It is evident that Axiom wants their clients to be successful and gives them every tool possible to bring that to fruition."
Shana Ross
Budget Manager, West Tennessee Healthcare

CONSULTING

Covering strategy and design, solution-specific deployment and training, the service and communication our clients receive is second-to-none. All of this is designed to deliver implementation on-time and on-budget, along with high levels of adoption right across your organisation.

For successful implementation, people are just as important as tech: something that Axiom Software knows better than most. This is why we only hire consultants with applicable industry experience with core finance and technology backgrounds. Our software implementation consultants provide strategic guidance and customised solutions that work effectively, can scale with your company and deploy easily across the entire organisation.

CUSTOMER SUCCESS

To get the most out of your PM&A investment, the right technology is important. But so too is having the right people behind the tech. 

This is where the Axiom Software Customer Success team comes in. Consistently rated as “excellent” in satisfaction surveys, Axiom’s responsiveness to customer needs is one of the main reasons why we are consistently ranked so highly by analysts such as Gartner and BPM Partners. 

The Customer Success team is a passionate group, comprised of industry veterans who are quick to respond with best-practice solutions, not just answers. The team is involved during all phases of customer engagement, from sales right through to post-deployment support. Crucially, the team also works in lockstep with our software developers, to ensure our customers are always on top of the latest updates and product innovations. 

For getting you up and running and for ensuring your people get the most out of Axiom, our team is with you every step of the way.