A 100% success record doesn’t happen by chance. Discover how our customer-focused approach, experience and knowledge combine to create market-leading service.
Axiom EPM Services
Here's how you come first
PUTTING CUSTOMERS FIRST
At Axiom Software, responsiveness to customer needs is pivotal to everything we do. We take great pride in both our 100% implementation success record and our #1 satisfaction ratings from third party analysts. This commitment to putting customers first was crucial in Axiom achieving Challenger status in Gartner’s coveted Magic Quadrant review.
From rolling organisation-wide budgets through to profitability analysis for individual product/service lines, we recognise that all performance management solutions are mission-critical for our clients. We strive to deliver in every phase of our partnership to drive client success.
Building and maintaining a 100% implementation success record does not happen by accident. It demands detailed knowledge of how the software is put to work in the field, along with deep insight into what our customers are seeking to accomplish.
All our service professionals have extensive expertise in performance management best practice and in the nuances of the industries we serve. Our consultants have held FP&A leadership positions and have extensive experience building financial plans, managing budgets and reporting to stakeholders throughout organisations. With a skill set spanning business intelligence, project management and sophisticated report writing, you won’t find a junior implementation team here.
INDUSTRY AND SOLUTION KNOWLEDGE
Covering strategy and design, solution-specific deployment and training, the service and communication our clients receive is second-to-none. All of this is designed to deliver implementation on-time and on-budget, along with high levels of adoption right across your organisation.
To get the most out of your PM&A investment, the right technology is important. But so too is having the right people behind the tech.
This is where the Axiom Software Customer Success team comes in. Consistently rated as “excellent” in satisfaction surveys, Axiom’s responsiveness to customer needs is one of the main reasons why we are consistently ranked so highly by analysts such as Gartner and BPM Partners.
The Customer Success team is a passionate group, comprised of industry veterans who are quick to respond with best-practice solutions, not just answers. The team is involved during all phases of customer engagement, from sales right through to post-deployment support. Crucially, the team also works in lockstep with our software developers, to ensure our customers are always on top of the latest updates and product innovations.
For getting you up and running and for ensuring your people get the most out of Axiom, our team is with you every step of the way.